Enterprise Content Management & Business Process Automation Platform
Laserfiche is a leading document management and business process automation software company serving government agencies and enterprises worldwide. Founded in 1987, Laserfiche has become the standard for digital transformation in local government, with over 3,000 government organizations using their platform.
In the context of the Owosso Community Engagement Platform RFP, Laserfiche serves as a critical backend system that many Michigan municipalities already use for document management, records retention, and workflow automation. Integration with Laserfiche would enable seamless connection between community input and official city records.
Centralized repository for all community feedback, meeting minutes, project documents, and citizen submissions with full version control and audit trails.
Automated routing of citizen requests, feedback processing, and approval workflows that connect community input to city departments.
Built-in retention policies and compliance features ensure all community engagement data meets Michigan public records requirements.
Granular permissions ensure sensitive feedback is properly protected while maintaining transparency for public records.
Electronic forms for citizen input that automatically populate backend systems and trigger appropriate workflows.
RESTful APIs enable seamless integration with IBM Cloud services and other civic engagement platforms.
Laserfiche would serve as the document management backbone, handling: