Zencity is an Israeli-founded (now global) company that uses AI and data analytics to help local governments understand community sentiment by analyzing social media and other data sources. The platform provides real-time insights into community discourse, enabling data-driven decision-making by automatically aggregating and analyzing resident feedback from multiple digital channels.
Automatically aggregates community sentiment from social media, news sites, and other public digital sources without requiring direct resident action.
Advanced natural language processing analyzes millions of data points to identify trends, topics, and sentiment shifts in real-time.
Automatic identification and categorization of emerging issues and trending topics within the community discourse.
Complementary active surveying tool that reaches residents via SMS and online channels for structured feedback collection.
Real-time notifications when sentiment shifts dramatically or critical issues emerge in community discussions.
Track community satisfaction scores, project impact, and department performance through automated KPI monitoring.